LastPass Password Manager for PC and Mac

Software Reviews and Criticism

• By jedifunk2

  Piece of Junk

  What a piece of junk. Offline access does not work. The browser extension version is invasive and searches the DOM of pages to find places to put the last pass icon to try and "help" you, wasting up to 5 seconds per page on this useless nonsense. There is no way to turn this off. If you don't like it and uninstall the browser extension, the Windows desktop app has even less support than the browser extension. I dropped my paid account like a hot potato when I discovered that offline access did not work, and I've only encoutered more bugs since then. The user interface of the desktop app is an awful, bug-riddled and quirky interface. It isn't just small problems though, it will discard any changes you've made to records (thus blowing away that new password you just set). It has inconsistent update behavior and weird select behavior. Generating a new password requies at least 10 clicks, some of them on very tiny little icons that don't even make sense. THe whole process is a total mystery. There is no quality assurance or testing being done on this app. I tried to teach my (60+ y/o) grandparents how to use this, to help them use a password manager and get security smart. LastPass was so awful that they gave up and ended up using a piece of paper and a pencil. Thanks for promoting worse security through bad design.

  
  
• By LolaOnyx

  Last app update has reduced usability

  One of the biggest issues since the last update to 4.4.0 is the window sizing on a 13-inch PC. When the display settings are set to scaled to 1152x720 resolution, it's impossible to adjust the size of the application window so it's entirely in view and all buttons can be accessed. The resolution I use is necessary for me in order to use my computer given some vision issues. I have no other troubles with window sizes with any other applications, so LastPass is not keeping up with other apps in this regard. There's also a feature missing that exists in other password manager apps that LastPass is missing. There is no way to view previously used passwords. I've seen that 1Password offers this field so that all previously-used passwords can be seen and copied if needed. Another feature that LastPass needs is a "last edited" field so that I can tell when a password entry was last modified. This is yet another feature that exists in 1Password and would be incredibly useful to have so that I can easily tell if I need to update a password based on its age or if I changed a password recently and forgot about it.

  
  
• By SFbayguy31

  Other applicatons work better and are less FRUSTRATING!

  I just started a new job, and my company offers LastPass as its only approved password manager. This application and chrome extension are terrible. The interface is not intuitive at all, the application and extension don't seem to talk to each other. Meaning you can have the application open and launch a website but the LastPass chrome extension isn't' logged in and will re-prompt you for your master password. I have tons of URL that are uniquely named but have the same domain...last past CONSTANTLY populates the wrong usernames and passwords with a unique URL's. When I change a password, the application does not always recognize that a password change and will not prompt you to save it...even though you used it to generate the password for you. I'm constantly having to double re-set passwords and then manually edit my LastPass entry with the updated password. Instead of using this application I've resorted to keeping an encrypted document on my desktop with my passwords on my desktop as its faster to cut and paste than use this tool. There are other tools that work much better thant his one, I assume its popular becuase its free for most users.

  
  
• By Jollypok

  From decent to bad to horrible to fraudulent

  When I first downloaded the app and became a premium user straight away, the app was semi-ntuitive and worked most of the time on my lap tops. On mobile hoewever, it was a nightmare to use, it did not autofill and could not save login details for mobile apps. They tried to solve the autofill problem for mobile which worked for a while, but with my latest iphone XR running IOS12.1.4, it has become worse than before. It prompts the autofill without actually being able to do so and on the rare occassion you get the lastpass app to pop up, it makes you search for the app and then populates the fields with what appears to be ghost characters i.e. you cannot see them but the field behaves like it has been completed. All this while, their desktop experience has become worse. With many of the issues aready detailed by others on this review page. THE CLINCHER though is the fact that they WOULD NOT ISSUE ME A REFUND for inadvertently renewing their subscription twice in August 2018 for a year each! So I have basically paid double for a year's worth of the same service in respect of one account!

  
  

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