Tandem Device Updater

Tandem Device Updater for PC and Mac

Written by Tandem Diabetes Care Inc.


  • Category: Medical
  • Release date: 2022-01-04
  • Licence: Free
  • Software version: 5.3.5
  • File size: 10.59 MB
  • Compatibility: Available on Windows 11, Windows 10, Windows 8, Windows 7, Vista and Mac OS 10, 11 10.9.0
  • How it works | What is Tandem Device Updater?


Whatʹs Great

1. The Device Updater provides Tandem Diabetes Care™ insulin pump users the ability to update their device software remotely using a computer with internet access.

2. The Tandem Device Updater is intended for use by individuals with diabetes mellitus who use Tandem Diabetes Care™ insulin pumps, their caregivers, and their healthcare providers in home and clinical settings.

Tandem Device Updater for PC and Mac Screenshots

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Tandem Device Updater Features and Description


Key Features

Latest Version: 5.3.5

  • Licence: Free


  • What does Tandem Device Updater do? The Tandem Device Updater is intended for use by individuals with diabetes mellitus who use Tandem Diabetes Care™ insulin pumps, their caregivers, and their healthcare providers in home and clinical settings. The Device Updater provides Tandem Diabetes Care™ insulin pump users the ability to update their device software remotely using a computer with internet access. Tandem Diabetes Care, t:slim X2, Basal-IQ and Control-IQ are trademarks of Tandem Diabetes Care, Inc.

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    Software Installation Requirements


    PC Compactibility/Requirements for Installation

    Compactible OS list:
    1. Windows 11
    2. Windows 10
    3. Windows 8.1
    4. Windows 7
    5. Windows Vista

    Requirements for MacOS Installation

    Intel, 64-bit processor, OS X 10.7 or later.

    Compactible OS list:
    1. OS X 10.10: Yosemite
    2. OS X 10.11: El Capitan
    3. macOS 10.12: Sierra
    4. macOS 10.13: High Sierra
    5. macOS 10.14: Mojave8
    6. macOS 10.15: Catalina
    7. macOS Big Sur (macOS 11)

    FAQs


    Tandem Device Updater - Is it safe to download?

    Yes. The app is 100 percent (100%) safe to download and Install. Our download links are from safe sources and are frequently virus scanned to protect you

    Software Reviews and Critisims


    • By mccadi002
      4

      I love my tslim but...

      This upgrade process has been tedious and overbearing: 1. Waited over a month for the prescription phase because tandem thought they sent a request to the doctor when it turns out there was never a confirmation it was sent and they just stood by until I called. 2. The training course does a great job at being thorough, however for those of us with more than a neanderthal understanding of technology will be banging our heads against the keyboard while you must wait for the (slow paced) recorded instructions to finish before continuing. I understand that the amount of update requests has been a burden on the company infastructure, but I think more benefit of the doubt could be given on the customer's part to help cut the fat off of this process. With all that (bluntly)said, I am more thankful than anything to be a part of this ecosystem and enjoy the cutting edge tech tandem provides (relative to the medical industry...) and continue to use tandem pumps for the future to come.


    • By Loyal user Z
      1

      Worst update process ever. 3 weeks: buggy, annoying, opaque

      I really have to express something I'm unhappy to say, because I love the Tandem pump that has been my constant companion for more than a year. But this update process has been unacceptable. I don't think you have achieved safety by doing forecful, repetitive, redundant training which obfuscates the eight facts you MUST know amongst regulatory garble and repetition of obvious information. It is also a slow and annoying process; I've had no CGM sensor on my pump for more than a month. Finally, the website is unreliable and the same login information (saved by my browser) will sometimes work to log in and sometimes not. Click four suddenly lets you log in. Tandem, I love you, but developers, please have a patient run through the entire process with you in front of them. Then, you'll see how users fare and the grief, frustration and dead-end moments they experience. This is just not acceptable. You also fail to caption your videos - it's also non-inclusive. Anyone who is deaf, uses a screen reader, or has any reasonable human need to have more than audio it interact with is up the creek.


    • By Yoyochocho
      5

      don’t let the spinning wheel deter you

      This review is for the Control IQ update. I am a luddite and thought the spinning wheel after I clicked the update button on the app store page meant that it hadn’t finished downloading (and was buggy). What I realized after a few tries is that it doesn’t let you know when the process is complete; the wheel just keeps spinning. Once I looked in applications on my computer the updater app was indeed there. From that point the pump update process was very easy. Hope this helps!


    • By LoveFollower
      5

      Very pleased

      Tandem is an exceptional company. I have been blown away with my new Tandem pump, and with this amazing Control IQ technology. My update process was smooth and easy. The required training before you can update is likely required as part of the regulatory process. RIght now, I have a Dexcom G6 CGMS working perfectly with my Tandem pump. I have received amazing help from Tandem reps and from clinical nurses who work with Tandem to ensure that I had substantial and effective help and guidance. So, for me, my experience has been very positive. Best wishes to you all.


    • By Frogs Pigs Waterbuffalow
      5

      t.Slim Update w/G6

      Big Kudos to both T.Slim and Dexcom! From the new innovative technology, the simplicity of the update instructions, and the excellent assistance from the support desk…GREAT JOB! I especially love the new sensor application device. My iPhone’s battery life also wants to thank you…(don’t need to use the app on the phone anymore) Keep up the great work…and thank you for making Type 1 a better place to live. R Horres


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