Send & Receive Fax App- iFax for PC and Mac

Software Reviews and Criticism

• By Darth_Trader

  “Free for 7-Days” Not So Free

  Not very impressed - the app provides no ability to include your own Fax cover pages (can’t use our company’s fax templates) - you have to use theirs. Additionally, the “Unlimited Free for 7-days” promotion isn’t exactly true. I tried sending a 9-page fax for my first use of the system, and got an error message saying I had exceeded the “Fair Use” clause, and either needed to buy additional credits, or wait until next month to try it again. Really?! The App-based user experience is poor - the interface is small, and as others have stated, the “Add Credits” screen does not make sense. You are shown a set of circles with numbers inside, and a summary of the cost per page. No explanation that the numbers in the circle are pre-paid credits - with a corresponding breakdown of the cost-per-page at the different pre-paid price points. Eventually you figure it out - A ha! I get it. If I only buy 85 credits, it will cost me $2.99, which equates to $0.22/page. The more credits you buy, the cheaper they are per-page. Visual cues would have been helpful. Now that I have paid for my “free” fax, I am cancelling the account and deleting the app. It’s a great idea - just wish they would have taken it all the way across the finish line.

  
  
• By AL Newshound

  Works Like A Charm, Send and Forget

  I seldom send faxes and without an app, sending one would be a huge pain. This app allows me to create/scan/annotate a document with no muss, no fuss, just prepare a cover sheet, drag the file you want to send to the attachments area, review your fax and when satisfied, hit send and forget about it. In a minute or two, it’ll confirm both the sending and the receiving. Easy, simple, fast. I got this app a couple of years back and it’s worked so well for me I haven’t tried or even looked at any other apps. I should say that I’ve never received a fax, nor do I ever expect to, and I am a very, very occasional user, maybe five faxes in a year. High-volume or business users might have a different outlook, but I don’t think this app is intended for those users anyway. There might have been fancier apps that have come along - more bells and whistles perhaps - but I don’t think there’s a simpler, more satisfying app to use for that occasional fax.

  
  
• By nobozo

  Serious bug causes lost history

  Have used this for several years. For its intended use it works well. But, and it is a big but, twice now on update they have introduced bugs that cause sent fax history to disappear. In fact, the sent faxes are still buried in application support, but they don’t show up in the app anymore. Reply from the developer is not at all satisfactory: “… it is not possible to add the old faxes again in the application. The tech team has resolved this issue and you will not face this issue once the latest update is available online.” In other words, the app is fixed until they break it again, and once it is broken, you are out of luck! Update: Another bug! If you make the mistake of clicking on the 7 day free trial and then cancel the free subscription, any previously purchased points are lost. Now I have to arm wrestle Microsoft to try to get my money back!

  
  
• By Na Na Na NAAA

  Stay away! Subcription doesn’t work-requests additional fees

  I have bought the monthly service for “unlimited” faxing for $4.99 twice, once in February and then again in May. The subscrition I bought in February did not renew and I signed up again so that I could send two faxes. After sending a 13 page fax, I could not send my second fax, unless I bought more credits. When I asked customer support whether I really had “unlimited” faxing with my $4.99 monthly subscription I got the following reply, “It seems that you were trying to send too many pages during a short time period and so your account was flagged. Unfortunately, this does not constitute fair or acceptable use when trialing a service.” They never acknowledged my question about my subscription-nor how to reset my account. So buyer beware-this app does not work as advertised!

  
  

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