Meta Quest for PC and Mac

Software Reviews and Criticism

• By twilly5

  Horrible Customer Support

  I was really surprised to see how poor the customer support is for Oculus. I was double charged for the same app (which sounds like a glitch in itself) and when I requested a refund for the extra charge I was blocked from using either game at all and continued to be blocked even after my refund for one of the apps was approved. When I contacted support they told me to uninstall and reinstall the app even though I explained that the app was unusable and I couldn’t access it anymore. It took multiple emails and threatening to get my bank involved to get another response, I asked if they couldn’t fix the glitch to be refunded for the second app/charge so maybe we could try repurchasing the app to get it to work. After 3 weeks I finally got an email back saying they would make a “one time exception” (indicating this was an issue on my end) and refund my money rather than acknowledging the product issue on their end, apologizing for the ridiculous wait to resolve the issue, and double charging my card! I’m so over this entitled mentality. Maybe this was just a case of an inept person but I expected more maturity and quality from such a predominate company. Hopefully someone who cares about this company’s integrity reads this and takes the opportunity to better their product and improve their customer service.

  
  
• By ewizard

  Updated review and Fix for pairing oculus quest

  Okay, I finally got past the pairing issue I had where the oculus quest refused to pair. It turns out it was an issue where the iPhone required an iOS update and once I did that, it paired no problem. Developers should please add this to the help with setting up an oculus quest. After that, smooth sailing. App is great, quest works really well. While the battery life will last about 4 hours, it’s still good enough because you don’t want to be in it too long. All the apps and games are great. I hope more become available soon and that more become cross play as I have an oculus rift also and would enjoy some of those games on the quest as well. Beat saber is crazy good! Also, the oculus app has no lag or issues and you can find the games easy. I would like to see a complete browse all feature so you can scroll through every game available - not sure if I missed it. App is same on phone as it is within headset. Flawless integration. I would like to see a power off feature inside the headset instead of pressing and holding the button to shut down. Keep up the great work!

  
  
• By Roxtar73

  Great app for Quest owners

  I e seen many 1 star reviews that make no sense. They are rating the app based on their experience with their headsets. If I were to review the Oculus Quest it would definitely get 4.5 stars. The app however gets a full five stars as it does so much cool stuff. My favorite thing is being able to check my battery while charging my headset. Also being able to see if I need new batteries for my controllers is awesome. I know those data points are on the Quest Menu Bar but when your charging you may not have the Quest available to check so you can use the app. I love that I can buy and install games directly to my headsets from the app too. There are just so many cool things this app allows you to do. I’ve seen lots of tech and I’m not easily impressed by tech nowadays however the Oculus Quest and this companion app have highly impressed me. I haven’t been wowed like this by tech since I first wrote a program in basic back on a TRS-80 (Trash 80 for those who remember them) in the mid 80’s(I’m old I know). Thanks for an exciting and joyous experience both in the app and on the console.

  
  
• By Indoraptor30154

  Best VR App ever

  I love this app, the oculus quest 2 was released so recently and we got one on the 24th of October 2020, I love this app and what games have to offer, but I think it’s missing one game that I really want to play on VR, and that is Island 359, yeah sure it’s on the app but only on the Oculus Rift and Rift S, and that’s a Headset that you need a pc for. I very much wish Island 359 was available for purchase on Oculus Quest and Oculus Quest 2, other than that it was amazing, I remember downloading the app way before and found out you need a Facebook account to get into the app, then I uninstalled the app and when my sister got the headset, she had installed the app and I forgot about the matter. After some time, I decided to download the Oculus app once again and at that time I didn’t realize that I had installed the app before so it was reinstallable at the time. I love the app and funnily enough I also found out that one of the games known as “Rec Room” was on VR, PS4, PC, and Mobile, I laughed a lot at the time.

  
  
• By Random user_9901

  The best reasons to use this are all broken.

  The app is presented to the user in a useful and intuitive way, but lacks execution. Exhibit A; the recently added Mixed Reality Camera (a feature which made me immediately re-download the app). For those who don’t know, this gives the user the capability to record yourself in your surroundings in VR, with augmented-reality capable phones (iPhone 7 Plus and up)*. This feature just doesn’t work. The app in the headset tells me to use the phone and the phone just casts, doesn’t offer anything else where everything should be. Exhibit B; the phone notifications. This feature works maybe 60% of the time and refuses to let me unpair the headset to the phone via Bluetooth when I need to repair it (I CANT DELETE THE HEADSET FROM MY BLUETOOTH), which I need to repair the system if the notification flow to the headset stops. This is a pity as this capability was added a while ago and still hasn’t really been patched. At this point this app just gives your headset a bunch of half-baked capabilities that only work half of the time. Wouldn’t suggest use after you’ve gotten past initial setup of headset. *in the instructions it says iPhone X and up, but the supposed capability is aligned with the 7 Plus, and has been seen in other instances working as well as the new phones. In short, there’s 0 reason why this shouldn’t LOAD, not that it should work or connect.

  
  

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