T-Mobile DIGITS for PC and Mac

Software Reviews and Criticism

• By Miss Movie Buff

  I really wanted it work…really

  I wanted to get a proxy line because I hated giving my actual number out. Because I am a T-Mobile customer and they were offering it, I was like awesome I’ll go with them. It worked fine before. Now when I try to use it, all I get is on the top saying it’s “connecting to digits” ??? I’m confused because I am on WiFi. Then I take off my WiFi and still no dice. Idk what happened from the past week to like 2 months ago when it worked. I’ve tried it off and on for the past week and no calls or texts are going through. There is no updates on the App Store for it, so idk??? This was a nice but I’m really considering going with another company for my proxy number and service. Sad…

  
  
• By Billlllllk

  10 yrs strong and then this

  I started using this digital line for business but the app needs A LOT of work. DO NOT use for business or anything important at the moment. This app needs a major overhaul. I’ve been with T-Mobile over 10 yrs and love their services and customer service but this app is surprising not representative of my decade experience with T-Mobile. It’s as if someone just threw this app out there with no intention of producing a quality product. Text won’t go through amongst many other inconsistencies that makes this an unreliable option. T-Mobile, I always brag about my amazing experience with you but this app is a MAJOR disappointment bc I know you have the budget and expertise to produce a quality product. Why haven’t you? Also T-Mobile, you’ve been responding to these reviews with a bot for years. Don’t send me a bot response; send me a BETTER APP! It’s been years of complaints. What is going on!!!

  
  
• By Runone4fun

  Doesn’t work and voicemail resets to default

  I run my business line through the internal SIM feature on my iPhone. It’s extremely frustrating that I’ll miss a client call and they’re forced to leave a voicemail after an embarrassing message….when my phone is right with me! T-Mobile has been great for 13 years, but I’m about to drop them bc of how poorly reliable this app is. I want to be able to use the dual sim feature and not have to carry around two phones!! If you all can fix this and it works as intended I’ll come back and give you a 5 star review!! Thanks.

  
  
• By Sir Crabapple

  Chronically, unusably buggy

  This app is Bug City, and has been for years. Random silent sign-outs, text messages not sending, texts showing up in the wrong thread from the wrong sender, incoming calls not ringing—you name the feature, and it doesn’t consistently work, breaking in ways that make the feature useless for anything of importance. T-Mobile will, of course, have their bot once again comment to call customer service to fix the issue on my account. There is no issue on my account. The app just needs to be fixed. Having the same debilitating bugs for at least four years with a terrible App Store review score is an embarrassment and an insult to T-Mobile customers. If you need a second line on the same phone, don’t pay for DIGITS.

  
  
• By Momacta

  DIGITS DOESN'T WORK FOR A BUSINESS PHONE

  I’ve made several calls to T-Mobile DIGITS department and was told to leave a review for a better response. Our customers don’t get the photos of their gate locked or shut and if the message does send, they get two or three photos at one time now when we send a message in the morning it’ll say a p.m. time or vice versa. When a customer sends us a message, one person gets it but the other one doesn’t till later on that morning or that night. Everything is scrambled nothing works well except for a phone call. I have made several complaints. Nothing has been done about it. It’s getting worse!!!!!!! I have screenshots. If you need them I would love to send them in. Please do a MAJOR update on the App.!!!!!! THANKS!!!!

  
  

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