FAR/AIM - FAA Pilot Reference for PC and Mac

Software Reviews and Criticism

• By H JJ

  Bad business practice

  I’ve used this app almost since they started many years ago and stayed with them until now. Their app used to be good, quick and responsive. As time went on began getting slower to load and reported it many times. I subscribed to them since it was $6.00 purchase only, then annual subscription for updates only and they raised it gradually, yet their service got worse and app became slower. I didn’t renew on my renewal date a few days back and just learned the app becomes totally unusable if you don’t renew, that’s why I call it a bad business practice as subscription used to be for the updates only. App used to work if you were late for renewal, you would just not get the routine updates, now they even render it unusable. I just searched and found another app that does the job very well like this one used to be when they started. This is a bad business practice, shame on you guys. RESPONSE: In response to your comment, I have multiple communication thread under my account, you’re more than welcome to check my correspondence. You didn’t mention anything about your change of business practice of locking the app upon expiration of subscription. Your company is the only who has such wrong business practice, not to mention not honoring the specials you ran for renewal. I was unable to use that offer when you had it and multiple times sent emails and inquiries, but all remained unanswered.

  
  
• By S.o.Li

  App is great but my data and how it’s been used and tracked is the issue for me

  I was never told upfront or given an option to opt out of anything concerning my data usage or purchases, etc when I downloaded this years ago and although the other major publisher of the FARs that also has study guides and everything as well is cheaper, this app is a lot better and I would prefer to use this app over any other when it comes to the regulations and being current and up to date. But my biggest drawback is they are the only ones who collect, track, share your data that could be linked back to you. The other app doesn’t track anything. Call it what you will, for me, I have enough things keeping track of my data and sharing it these days and if I can have one less to worry about I’m all for it.

  
  
• By c6pilot

  Thorough searches and great tech support

  Weather flying personal or business use this app is a must have. Allows you to have the most updated version of the FAR/AIM while being able to search for keywords that make for the best targeted search for your needs. I am a Pilot and an A&P-IA and have found this to be very helpful without lugging around all of the paper copied which become outdated so quickly.

  
  
• By jlim09

  App functionality good, customer support non-existent

  Downloaded the app under the free trial. My main like was the ability to save highlights and bookmarks across devices. Attempted to do so across my iOS devices but was unable to do so. Contacted customers support through the in app chat feature. Told them the problem and was given a link to an article to resolve issue. Followed directions but was still unable to correct the syncing problem. Reached back out to support but was unable to get a hold of anyone. Called left a message at their number listed on website. Still was unable to get a call back after almost a week. Up to this day have not received any support to resolve problem. If you are able to get app to work as designed great! If not I would not waste your time with customer support.

  
  
• By S Dunphy

  Great customer service

  I initially had a problem with the billing and entering the wrong email address I sent a text to customer support and they resolve the problem in a timely manner I’ve only had the app for a day but so far I’m very happy with it and the customer service I received

  
  

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