Rakuten Cash Back for PC and Mac

Software Reviews and Criticism

• By h2oskiier00

  Extension doesn't work

  I have no complaints about ebates. I have complaints about the new extension. Before when I just had the original button in the tool bar, it worked perfectly. It recognized when I was on a site and prompted me to click to get ebates credit. Since having to download the new extension, the ebates button will disappear from my Safari toolbar. Opening the extension from the app store brings up an ebates extension window that's zero help. I have to manually go to the ebates website and type in the store, that is if I remember to shop through ebates since I no longer receive prompts. The new extension that I was required to install isn't dependable.

  
  
• By Sonic3503

  Used to love this app...

  Now I have to go to "their website", search for the store I want to use and click through that way. It was great...now, not so much. I'm not sure why they would change from ebates to rakuten (whatever that word means...hard to pronounce and doesn't clue me into it being a savings app. I'm also missing cash back and frankly it's not worth my time to go back and research which ones they paid me for and which they didn't. I shop online 7 days a week for "something". I haven't been in a brick and mortar store in years. I loved getting cash back for what I was going to do anyway...but now it's not worth bothering with. I will be looking for a new app to save online with.

  
  
• By tdg405

  Very hard to use with ebay

  Ebates/Rakuten is very hard to use with ebay. First, you have to make sure that you have clicked the button before you bid. Then you have to make sure the button is still active before you actually pay for the item. Also, the button will appear on the ebay site and then later disappear. Then even when you have done everything correctly, you will find that the amounts you should have received from Ebates/Rakuten is missing from your account. Then you have to contact customer support. All in all, it is a hassle to use on ebay which is a shame because i shop on ebay a lot and would like to have the cash back.

  
  
• By KYinMA

  Great... when it works

  I've been using Ebates for several years now and I have gotten plenty of cash back, which I get sent direct to Paypal. That part works great. What doesn't work great is the Safari add on. Periodically the button disappears from my browset toolbar, and I have to go back to manually going to the site and clicking through to shop. I'm actually writing this review today because the button is gone from Safari and I can't seem to be able to put it back. To make this work, you definitely need a lot of persistence.

  
  
• By Sh1r33n!

  You won't get your cash-back

  On numerous online-shopping ocasions I have seen the Rakuten extension pop up and claim that I can get a certain % cash back by clicking on the activate button. So I did. But I waited and waited past the due date and the cash back never came. It's very difficult to contact customer support other than robots who don't understand how conversations go. Some times the transaction will even completely disappear from my account history. I have started to take screen shots of the Rakuten x% cash back activated tab as proof that they promised me cash back and are not holding their end of the bargain. Their robots just assume it's my browser's fault but my browser is working just fine. In my experience, you'll have to literally fight like a lawyer for every online purchase you make using their extension. Claiming to customers that they will get 5% back by a certain due date and then not delivering on that claim, is a broken promise and a lie. It's either that or it's simply disorganized

  
  

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