Trust: Crypto & Bitcoin Wallet for PC and Mac

Software Reviews and Criticism

• By jaie404

  Takes to long to process transactions that are verified

  I have several wallets and this one has to be the worse one. I tried to use this one because I thought the fees would be lower but the inconvenience isn’t worth it. I ordered ETH at 8am today and it’s 2 pm and I still haven’t gotten it. I went through the channels to contact this company but it’s a joke. They send you an automated message saying to send in the same things that you did in the first email. Guess what they will get back with you in 2 to 3 days. The problem is that hey make you take a selfie and pictures of your id and verify everything just not to give you what you paid for. The transaction was cleared by my bank within 5 mins. I contacted moon pay and it’s not them they actually responded right away. So not only do I not have my ETH but I have no one to talk to. If I don’t get a response soon I’m going to just go to my bank. This is unprofessional. I would understand if someone told me there was a delay but I hear nothing. So before you want to save a few dollars on the fees think about never getting what you paid for and hearing nothing from this company. It shouldn’t be name trust wallet. It reminds you to trust no one.

  
  
• By Necrophonic

  Make sure to have enough BNB

  You have to have BNB to do any kind of transfer or transaction. That’s all well and good because most transactions only cost an equivalent to 25 cents of BNB more or less... but the app only lets you buy BNB in a minimum of $50 increments. If you’re only a few points of a percentage short in BNB, but one of your other currencies is tanking and you want to get out from underneath it, you still need to drop $50 just to get the couple of cents worth of BNB that you need. You can’t even trade other currencies for BNB within the app if you are a few cents short, to make up the difference. The only other option is to buy BNB in a smaller quantity directly from Binance and then transfer it into your Trust Wallet... But that process involves a a four-day hold on Binance’s end. By the time your four days are up, the currency you are trying to trade might have tanked entirely. This app would be much better if you could trade other currencies for BNB within the app, and it back-ended the BNB cost on the transfer.

  
  
• By Armin7909013

  Scam

  I had silver currency (SLV) and I wanted to exchange it for Binance coin(bnb) . After I did the switching operation, I lost SLV but BNB was not added, so I sent an email to Trust Volt support. They emailed me the ticket number and said they would call me soon. After 10 minutes, an email was sent to me called "Trust wallet Support" and he knew all my problems! He asked me for 12 words to recover my wallet, as well as a photo of the wallet and the app version. I trusted them because I knew they were supportive, and unfortunately they stole all my money! The person who stole my money, cheats thousands of dollars a day and no one takes action to stop him? I'm sure the person who emailed me was a Trust wallet support person, because he knew my problem perfectly well, and it's impossible for a Trust wallet to be hacked in 10 minutes and give its user information to a hacker. Whoever that person was, he was a Trust Volt support I'm sure ٫ because only 10 minutes had passed since my email and in 10 minutes it is not possible to hack Trust Volt! No matter how much I emailed support, they just told me we were sorry !? Regret does not return my capital! Please get my money back

  
  
• By Loves_Blues

  If I could get my money into my bank...

  I’ve had trust Walet for about a year and a half now, most recently I tried to withdraw money into my bank account and spent hours so far trying to find someway to do that. There is absolutely no easy clear directions anywhere, and I don’t see any way of exchanging my coins which are XY coin etherium-20 coins. I wrote to the company directly asking them how to do it and they sent me a pad answer saying we’re sorry we lost all your money. Obviously they didn’t even read my request. I don’t know what to do but I certainly couldn’t recommend this app to anybody who is new at this. And their customer service is Neil. Not even a phone number to call if you have an issue. With millions of people using their app as they say in their promos they are to have at least one customer service number that a person can call for help but I can’t find it anywhere on their website or on the app. I’m beyond frustrated so I have to rate this with a one and I’m sitting there watching my money wanting to pay a credit card down and not able to do it. Oh woe is me for using trust Walet.

  
  
• By k,nguyen

  Need my money back please. Please read it before you guys lose money

  Before I downloaded this wallet I thought same thing with someone else think that it was pretty good . I don’t know that it is fraud or not . I purchased to buy BNB by my debit card via third party payment ( simplex payment) on last Friday. It took the money right away after submitted . However , it emailed to me and said that the transaction was canceled I will receive my money back within 3 days but I haven’t received any money until now . I emailed to them so many times but they just send me back automatically notes about policies transactions two times. No one took care my emails . Even I just would like to have transaction go through to have some BNB coin to switch to other coins again but no one was available to help my questions . I tried to click on BNb to buy again but it said unavailable so many times . It is frozen now. I know that the simplex payment is the third party but please tell them send back to me my money . With me only a few money that is ok for me to lose it . If they don’t return to me . I’m apologizing to you to give you 1 star because of it . Then I suggest that you guys don’t use the simplex payment for customers anymore if there are so many cases like mine. You guys will lose customers and the businesses in the future.

  
  

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