Avira Phantom VPN & WiFi Proxy for PC and Mac

Software Reviews and Criticism

• By Airpiratehkg

  Fraud / Cannot use subscrition from Microsoft App Store

  I subscribed to Avira Pro via the Microsoft App store and while it works on my PC it does not work on my iphoneX (shows trial mode). When I log into my Microsoft account I have a valid subscription but when I log into the Avira site it says I do not have a subscription. Microsoft will not help or process a refund stating it's a 3rd party App. I cannot reach anyone at Avira because I am not a "premium" subscriber. Microsoft claims they are better and more secure than Google because they vet the apps in this case it seems thats BS.

  
  
• By Robolaw1

  Does NOT work with Catalina

  Tried all locations three times each. Customer support e-mail responses have been cookie cutter so far, and phone support has been busy for the last 57 min. I've had a lifetime unlimited subscription through Mariner since March 2018. I've had four problem free months since then and November, 2019. They finally answered and have no immediate solution, "It is in the hands of our developement department. We will e-mail you when it is resolved."

  
  
• By virtual_goldfish

  Same problem

  I have a similar problem as Airpiratehkg. I bought the subscription via App Store but when I want to login, my account is locked. The subscription is neither acitve nor I can activate it within Avira connect as I didn't get a respective license no. It's really not o.k. as due to this I cannot contact support. I hope Avira will answer me on the e-mail I found but what isn't meant for support. If not, I think I have to watch out for different vendors.

  
  
• By Freefr8

  Great app

  I like the app allot..its quick, easy and fast……just wish I could purchase it through all my devices on the App Store…waiting till then..keep up the good work, been using Avira antivirus for years… Review change: This app is trickle slow @ overseas locations, where I need it..even @ nearest location setting pages do not load..love their anti virus, but this app isn’t the one for me

  
  
• By Somewhatspun

  Trash...steaming hot trash/ CS? Forget it.

  My VPN went down two weeks ago. I wound up buying a new service because trying to get ahold of these ding-dongs is impossible. I paid-in-full for a year. They let me loging and acknowledge I have purchaed the VPN. When I attempt to follow a link to CS, they deny I have an account. They also won't let you use the same account if you switch users on the same computer. I cancelled their renewal, which isn't until October, and they didn't even reach out in an email to ask if they could keep my business. that's business 101. absolute steaming hot trash. awful. awful awful company. j*sus, you what good CSR does? sellls. let people call you. bunch of ding-dongs. I wish "zero stars" was an option.

  
  

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